The parts list was sent.
The repair shop name is still missing.

Please route this message to the case manager assigned to my BBB complaint.

I filed this complaint on July 27, 2026. Pulsar submitted its latest BBB response on August 5, and I replied that same day. I also contacted BBB directly on August 19 and asked that my message be added to the case record. As of September 8, I have not received a response from BBB.

The warranty dispute remains unresolved. Pulsar says a qualified repair-facility inspection is required before it will authorize warranty parts, but it has still not provided the name of a facility despite multiple requests.

Please provide the current written status of this complaint and the name or contact channel for the assigned case manager. Before the complaint is closed, I am asking BBB to request another written response from Pulsar and consider offering mediation. I am willing to participate in mediation.

If the complaint has already been closed, please provide the closing status, the reason for that status, and the steps required to request reopening. Please confirm that this message has been added to the case record.

Thank you,
Lonnie Barkby

Please route this message to the case manager assigned to my complaint and add it to the case record. This is an update to an existing complaint, not a new complaint. The complaint portal says, "BBB is reviewing this matter. There is no action for you to take at this time," and provides no option for me to send another message.

Today marks 14 calendar days since my August 5 response to Pulsar through BBB. In that message, I asked where Pulsar requires me to take the generator for inspection so I can receive the needed warranty parts. I still have no answer.

I have done everything Pulsar has asked of me. Before Pulsar replaced the first generator, I repeatedly asked for help from senior technical staff so we could try to repair it another way. No senior technician contacted me. I still shipped that generator back when Pulsar directed me to do so. With the replacement generator, I completed the tests requested by support and worked through the parts manual to identify the needed parts because support asked me to do that. The replacement generator remains under warranty, still will not start with the remote, and has other documented problems.

I am not asking for a third generator. I am asking Pulsar to repair the replacement generator under its existing warranty and tell me where to take it.

Tom Irwin has made an already difficult warranty situation worse. His recent direct emails have focused on involving law enforcement and threatening criminal and civil action over my method of keeping records of customer-support calls instead of answering the warranty question.

Public job postings place Pulsar's in-house, front-line customer-support operation in Houston, Texas. My documented calls were with front-line support, not senior technical staff in California. Texas Penal Code Section 16.02 generally permits a person to record a call when that person is a participant. If Pulsar had connected me with the senior technical support I repeatedly requested, and that technician had been located in California, I would have handled my record keeping differently. That contact never happened.

Tom Irwin wrote, "This is now an active police investigation with the Los Angeles County Sheriff. I can no longer help you." Before that, he said he was speaking with Green Isle Police Department and that Monroe was next. Neither was my current location. I then gave Tom Irwin the contact information for the sheriff's office serving my current location in Texas.

If Tom Irwin wants to challenge the legality of my record keeping, he can do that through the proper legal process. I am in Texas, Pulsar's front-line support operation is in Houston, and Texas generally permits a participant to record a call. My research has found no reported California criminal prosecution matching an out-of-state customer documenting calls to a public customer-support line about a defective product.

That legal argument is separate from this warranty claim. It has become a distraction from the documented problem. Both generators developed serious problems, and the current generator remains under warranty without a repair location. Pulsar's recent communications have devoted more attention to my record keeping than to providing a working generator.

Please ask Pulsar for a written response identifying the inspection or repair location. Please also tell me whether BBB can offer mediation or another dispute-resolution process if Pulsar does not respond, and how the complaint will be classified. The complaint should not be marked resolved because no repair solution has been provided.

I will wait through this weekend for a specific written response. If I do not receive an inspection location or another concrete warranty solution by Monday, August 24, I will seek legal assistance. I will ask counsel to pursue every available remedy, including any attorney's fees and costs recoverable under applicable law, along with the warranty relief needed to provide a properly working generator.

Please confirm by email that this message was received, routed to the assigned case manager, and added to my complaint.

Lonnie Barkby

David and Bradley,

I have one small favor to ask before anything else. Once you have read this email and viewed the site I created to track this BBB complaint, please hit Reply All and write, "I'll follow your case." I have copied people at the top of Pulsar so they know it is no longer only me watching what happens next.

Your current portable-generator guide recommends the Pulsar 7,250-watt dual-fuel inverter generator. That is why I think this case should interest you. Your testing tells readers how a generator performs when it is new. My records show what ownership, replacement, and warranty support looked like after serious problems developed.

Popular Mechanics portable-generator guide

I am not a company or a consumer group. I am a guy living in a converted school bus, also called a skoolie, in the desert heat of southern Texas. I need my generator to work properly.

What makes this case unusual is how complete the record is. I used a Plaud AI recorder for every customer-service call I had with Pulsar, which allowed me to preserve a full transcript of each call. I also kept every email. Together they provide a dated, checkable timeline of what Pulsar and I said and did.

When I used that record to contact Tom Irwin and other senior people after weeks of trouble getting parts, Tom wrote, "Your threat of a BBB complaint is likewise not helping your case," and said it would "additionally delay your resolution." His complete email and the surrounding correspondence are on the site.

Pulsar complaint public case file

The website is there to relay the facts. I deliberately instructed the AI agents building it for me to keep the BBB complaint at the center and not take sides. My opinions remain in the complaint. The rest of the site gives you the original records so you can decide what they mean.

If this experience could affect your testing, recommendations, or follow-up coverage, please review it and share it with the right editor.

If you would like further comment, please contact me directly by replying to this email. I would be glad to arrange a time to speak.

Lonnie Barkby

"California is an all-party (commonly called two-party) consent state for recording confidential communications, including most phone calls. Surreptitious (secret) recording without the consent of all parties is illegal under the California Invasion of Privacy Act, primarily Penal Code § 632 (and related provisions such as § 632.7 for cellular/cordless phone calls).

leginfo.legislature.ca.gov

Criminal Penalties (Penal Code § 632)

Violating § 632 by intentionally using an electronic recording device to record a confidential communication without all parties' consent is a "wobbler" offense (prosecutors can charge it as either a misdemeanor or a felony, depending on the facts and the defendant's history).

First offense: Fine of up to $2,500 per violation, imprisonment in county jail for up to 1 year, or in state prison (typically 16 months, 2 years, or 3 years for a felony under default sentencing rules), or both the fine and imprisonment.

leginfo.legislature.ca.gov

Subsequent offense (prior conviction under § 632 or related sections such as 631, 632.5, 632.6, 632.7, or 636): Fine of up to $10,000 per violation, with the same imprisonment options (up to 1 year in county jail or state prison), or both.

leginfo.legislature.ca.gov

Penalties under § 632.7 (which covers intentional recording of communications involving cellular or cordless phones, without requiring the call to be "confidential") are structured the same way."

Welcome to California law. It's your move, Lonnie.

Tom,

My method of record keeping for customer-support calls and the unresolved warranty claim are two separate matters.

On the warranty claim, the ball is in Pulsar's court. I am still waiting for the name and location of the facility where Pulsar requires me to take this generator for inspection so I can receive the parts needed to repair it. You may provide that information through this email chain or through the BBB. Either route is fine, but I still need the facility name, address, contact person, and any authorization number or instructions required.

As for the legal citations, are you saying that publishing a documented account of my customer-support experience could lead to legal action from you or Pulsar? If that is what you mean, say it plainly. That decision is also in your court.

I will continue pursuing a solution to these generator failures through lawful means. That includes the BBB process and direct correspondence. The site is not coming down because you cited criminal statutes. I will also continue informing companies and people who review Pulsar products about my experience and the BBB complaint, all through lawful means. I will correct any factual error that is brought to my attention, but I will not remove verified records because the publication of those records is uncomfortable for Pulsar.

I am comfortable with every verified Pulsar complaint being available for public review. Is Pulsar?

None of that answers or resolves my outstanding warranty request. I am still your customer. The generator still needs repair, remains under warranty, and has only a little over 200 hours on it. The ball is still in Pulsar's court.

So, Tom, where do I take the generator?

Lonnie

Lonnie,

If you continue your targeted campaign of harassment, and tortious interference with a business, you will be charged both criminally, and civilly, to the fullest extent of the law. This is a promise, and I will personally do it.

I'm already talking to Green Isle PD and Monroe is next, if you don't knock it off now!

You are rolling around in a skoolie. That's actually very cool. I understand your need for a generator.

I will extend one, final offer to you. You may send an email to me, and ONLY to me. I invite you to explain the situation, from the start, with brevity and clarity. 2 paragraphs should get it done. If you do that, and conduct yourself respectfully, I will take on your case and see what is possible.

If you continue your campaign of harassment... find some long-term storage for the skoolie, because we won't tolerate it.

I remain,

Tom Irwin

Tom,

On July 23, 2026, you wrote:

"Your threat of a BBB complaint is likewise not helping your case. BBB follows rules, and frankly, given the tenor of your email, I'd rather deal with the case on their platform. This will, of course, additionally delay your resolution."

That email is preserved in BBB Complaint #25096048, Evidence E01, original attachment page 30:

Evidence E01, original attachment page 30

You said you would rather deal with this case through BBB, and I followed that direction. Your latest offer would move the matter back into a private email sent only to you. I am not willing to remove it from the BBB process you chose. If Pulsar has a solution, please submit it through BBB so it becomes part of the case record. I will reflect that response accurately on the public evidence site.

[Former location details, campsite directions and local phone number removed.]

I am a man who lives by truth and honesty. I do not agree with your characterization of my conduct. I will continue documenting this case, publishing the source record, correcting any verified factual error, and pursuing a warranty solution through lawful channels. I will not take this complaint out of public view because of threats or pressure.

My warranty question is still unanswered. The generator remains under warranty, has a little over 200 hours on it, and still needs repair. Please use BBB to provide the repair facility's name and address, the contact person, the authorization number, and any required instructions. Whatever solution Pulsar is willing to offer can be placed there for everyone to see.

Lonnie Barkby

Updated 8-18 at 4:54 PM CT